Police offer practical advice on how to deal with neighbour disputes
Practical advice and links to websites for further information on how to deal with a dispute with your neighbour.
We would all like to live in peace with our neighbours, but unfortunately that is sometimes not how things work out. Here is what you can do if you are having problems.
Unless a crime has been committed or someone is in immediate danger, the police are unlikely to intervene in neighbour disputes. However, we will put you in touch with the groups and organisations who can help.
“I am having a dispute with a neighbour about our property boundaries, can the Police help?”
The Police are not able to determine the boundary of your property or that of your neighbours, it is a civil matter that will require you to try and find an amicable solution with your neighbour. If this does not prove possible, we suggest seeking the advice of a solicitor to resolve this. You could also contact your bank, building society, or whoever holds your deeds, to confirm the boundary lines.
The following resources may also be of use:
The Royal Institute of Chartered Surveyors (RICS) www.rics.org
The Land Registry www.gov.uk
“I am having a dispute with a neighbour about their CCTV camera pointing at my property, can the Police help?”
Many people are installing closed circuit television (CCTV) as a home security measure as it has proved to be an effective tool in deterring crime and identifying offenders. Cameras used for limited household purposes are not subject to the Data Protection Act 1998. However, if the footage covers areas beyond this, such as neighbouring streets or other properties, problems may arise. There could be issues regarding privacy and harassment if you are being recorded in your home.
You can find good advice from the Information Commissioners Office, check out their website. https://ico.org.uk/for-the-public/cctv-on-your-property/
In the first instance, speak to your neighbour to see if it is possible to reposition the camera so that it does not point at your property, or for you to come to some other practical solution.. If this is not successful, and you want to take further action, we recommend seeking legal advice from a solicitor or calling 101 if you believe that the person operating the CCTV is deliberately capturing images of you or your family.
To find a local independent solicitor visit The Law Society web site www.lawsociety.org.uk
This information is provided courtesy of “Ask The Police”.
“My neighbour plays music to an excessive level, can the Police help?
The GOV.UK site allows you to submit a noise complaint to your local council online. If you live in a rented property or local housing then please contact your landlord or the housing association who will be able to provide relevant support and guidance.
Further advice on what to do to resolve a neighbour dispute can be obtained from the Gov.UK website www.gov.uk
This independent website also offers advice www.problemneighbours.co.uk
If you live in a rented property or local housing then please contact your landlord or the housing association who will be able to provide relevant support and guidance.
The Citizens Advice Bureau also offer sensible advice https://www.citizensadvice.org.uk/housing/problems-where-you-live/complaining-about-your-neighbour/
Shropshire Council can also be a source of advice https://shropshire.gov.uk/environmental-health/community-and-local-environment/advice-and-guidance/noise/
Telford and Wrekin Council are at: www.telford.gov.uk
You can email the Safer Neighbourhood Team at firstname.lastname@example.org , but be aware that this email address should not be used to report an incident that requires an urgent Police answer as it is not monitored 24 hours a day.